Our Client, based in Co. Meath, is looking for a Senior Customer Operations Administrator to join their organisation. This is a 3 day a week, 12-month fixed term contract. Previous financial services experience is essential.
The Senior Customer Operations Administrator, Claims is responsible for ensuring the timely and effective day to day processing of activity for the company across the various product lines ensuring that all work items are processed in accordance with compliance obligations and within agreed service standards.
Ensure processing of own tasks within agreed SLA.
Ensure adherence to policies and procedures across the various products and business lines. Embrace a risk aware mind-set and ensure any issues / risks are identified and brought to management attention in a timely manner.
Bring ideas and improvements to the table and operate a can-do attitude.
Complete all tasks, taking into account: End to end timelines, First point resolution, removal of waste, Customer effort, Costs.
Support the roll out of strategic projects and initiatives as required.
Support new starters and junior members in training and share knowledge throughout the team. Identify where further support is required for junior members.
Maintain and develop relationships with all key stakeholders.
Essential Qualifications, Skills and Experience
Typically 3rd level standard of education
3-5 years’ experience in Financial Services
Knowledge of anti-money laundering and client due diligence
Knowledge of main PC applications
Excellent communication skills, both written and verbal
Wednesday, Thursday, Friday 9.00 a.m. to 5.30 p.m.