Customer Service Executive
Our Client is a successful manufacturing company based in West Dublin. They are now looking for a Customer Service Executive to join their team. Fluency in English is a requirement of the role.
Responsibilities
Sales Order Processing
Sales order processing and administration including administration of export documentation and pricing information.
Manage daily the service required from logistics providers. Negotiate new routes as required.
Generation and processing of rebates and credit notes where appropriate which may include all territories.
Customer Relationship Management
Engage in frequent proactive communication with key customers in order to foster business relationships.
Understand the customer’s needs and requirements in detail and be in a position to anticipate their movements.
Develop and co-ordinate the data capture of customer information to provide a comprehensive knowledge base of our customers.
Contact point for customers and travelling Sales Team to communicate all queries, issues, literature requests and complaints.
Essential Qualification/Experience/Skills:
Minimum 2 years’ experience in a customer focused administration environment.
Educated to Degree level or equivalent qualification in related discipline.
Positive attitude and strong work ethic.
Proficiency in Excel is essential
Salary & Benefits
Salary : circa €35K to €40K per annum plus benefits